MANAGER / ASST MANAGER – LOAN COLLECTION

Role description

WE ARE A START-UP COMPANY WHEREIN WE ARE HIRING • YOU TO BUILD A TEAM FROM SCRATCH TO UPTO 35 LOAN COLLECTION EXECUTIVEs AND 2 TO 3 TEAM LEADERS • HANDLE CUSTOMER ESCALATIONS • MANAGE DAY TO DAY OPERATIONS AND MEET REQUIRED SERVICE LEVEL AND STANDARDS • ACHIEVING & EXCEEDING BUSINESS GOALS • CREATING A STRONG & COMPLIANT VERIFICATION PROCESS CULTURE TO DRIVE EFFECTIVE FRESH AND REPEAT CUSTOMER ACQUISITIONS, PROFITABILITY AND EMPLOYEE DEVELOPMENT. • RECRUITING AND RETAINING HIGH PERFORMERS. • PERFORM NEW HIRE TRAINING • TRACK REPORTS ON LVEs AND TLs PERFORMANCE AND DEVELOP THE TEAM TO ENSURE DELIVERY BY ENSURING CONSTANT KNOWLEDGE AND SKILL ENHANCEMENT • ENSURING HIGHEST LEVELS OF EMPLOYEE RELATIONSHIP, MOTIVATION & ENGAGEMENT TO DRIVE RESULTS & HIGH LEVELS OF EMPLOYEE SATISFACTION BY ENSURING THAT GOALS SETTING, DEVELOPMENT PLAN DISCUSSIONS, ONGOING COACHING AND FEEDBACK, SKIP LEVEL MEETINGS IS DONE ON TIME AND IN AN EFFECTIVE MANNER. • MAINTAIN GOOD RAPPORT WITH THE TEAM AND ENSURE PEOPLE BONDING. • ENSURE THAT EMPLOYEES ADHERE TO ROSTERED SHIFT THUS RESULTING IN LOW SHRINKAGE • EFFECTIVE LIAISON WITH VARIOUS DEPARTMENTS WITHIN THE ORGANIZATION TO GAIN SUPPORT AND RESOLVE LVE’s AND CUSTOMER ISSUES. • ENFORCE ADHERENCE TO SECURITY AND DATA PROTECTION WITHIN ORGANIZATION. • FACILITATE AND IMPLEMENT PROCESS IMPROVEMENT IDEAS TO IMPROVE EFFICIENCY. • PROACTIVELY IDENTIFY PROBLEMS AND PRESENTING SOLUTION