TEAM LEADER – LOAN COLLECTION

Role description

WE ARE A START-UP COMPANY WHEREIN WE ARE HIRING • YOU TO BUILD A TEAM FROM SCRATCH TO UPTO 15 LOAN COLLECTION EXECUTIVEs. • HANDLE CUSTOMER ESCALATIONS • LEAD, MOTIVATE, COUNSEL, DEVELOP AND COACH LVEs TO MEET DEPARTMENTAL KPIs AND PROJECT SLA’s • MAINTAIN GOOD RAPPORT WITH THE TEAM AND ENSURE PEOPLE BONDING. • PROPER HANDHOLDING OF NEW LVEs TO ENSURE RETENTION • LISTEN TO LVEs CALLS, SHARE COACH TEAM AND FEEDBACK ON PERFORMANCE. • ENSURE THAT EMPLOYEES ADHERE TO ROSTERED SHIFT THUS RESULTING IN LOW SHRINKAGE • EFFECTIVE LIAISON WITH VARIOUS DEPARTMENTS WITHIN THE ORGANIZATION TO GAIN SUPPORT AND RESOLVE LVE’s AND CUSTOMER ISSUES. • ENFORCE ADHERENCE TO SECURITY AND DATA PROTECTION WITHIN ORGANIZATION. • FACILITATE AND IMPLEMENT PROCESS IMPROVEMENT IDEAS TO IMPROVE EFFICIENCY. • PROACTIVELY IDENTIFY PROBLEMS AND PRESENTING SOLUTION